Frequently Asked Questions
Everything you need to know about your Renee Rose Romance experience.
What is the shipping time for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination, generally ranging from 7-14 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I care for my Renee Rose Romance garments?
To preserve the quality of our delicate fabrics, we recommend hand washing in cold water or using a gentle machine cycle. Always air dry and avoid direct heat.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer gift wrapping services?
Absolutely. You can select our signature 'Romance Packaging' at checkout, which includes a premium gift box, tissue paper, and a personalized handwritten note.